Refund policy

Thank you for choosing Woodify for your customized gifting needs. As a company dedicated to providing personalized products tailored to your specifications, we strive to ensure that each item meets your unique preferences. Due to the customized nature of our products and the subjective nature of individual preferences, we have implemented the following cancellation and refund policy:

Cancellation: Once an order has been placed and payment has been processed, it cannot be cancelled or modified due to the customized nature of the products and the subjectivity of choice involved. This is because our team immediately begins the customization process to fulfill your order promptly. We kindly ask that you review your order carefully before completing your purchase to ensure accuracy.

Refunds: As each product is customized according to your specific requirements, we do not offer refunds or exchanges. Please contact our customer service team within 2 days of receiving your order in case of any defective or damage issues. We will promptly assess the issue and provide a resolution. Returns will be accepted only within 2 days of purchase. 

Payment Collection Policy: A partial payment may be required for certain transactions. Please note that authorized representatives will only request partial payments via call or message directly to your registered mobile number. We advise against fulfilling payment requests sent to or from unverified numbers.

Exceptions: In cases where a mistake has been made on our part, such as incorrect personalization or product quality issues not attributable to customization preferences, we will work with you to resolve the issue satisfactorily. Our goal is to ensure your complete satisfaction with every purchase from Woodify.

Please note that refunds are processed back to the original form of payment used for the purchase. Depending on your financial institution, it may take several business days for the refund to reflect in your account.

Refunds will be credited to the original mode of payment within 7-15 working days after approval.

By placing an order with Woodify, you acknowledge and agree to abide by the terms outlined in this cancellation and refund policy. If you have any questions or concerns regarding your order, please don't hesitate to contact us at woodify.pvt.ltd@gmail.com. We're here to assist you every step of the way.

Thank you for choosing Woodify for your customized gifting needs. We appreciate your understanding and support.

Sincerely,
Woodify Team